Anger Management and Stress Management Programmes for Organisations, the Public Sector and NGO’s

We offer a number of programmes for the private and public sector and NGO’s to help employees manage their anger and stress. Depending on your requirements, we are able to tailor programmes according to the needs of your organisation.

We offer personnel audits, climate surveys, seminars, presentations and workshops for management and employees to help them understand their anger and manage it positively. There are also times when individuals may prefer confidential external one on one counselling or attendance at another workshop and this can be accommodated.

These programmes can be requested as a result of a reactive intervention when there is conflict in the organization, inappropriate behaviour (misconduct), team breakdown, absenteeism or other passive aggressive behaviour.

Or, these programmes can be requested as a pro-active preventative measure, equipping staff to manage themselves better emotionally and in terms of their stress levels. This prevention is colloquially better than the cure and organisations should not wait until there are costly problems.

We believe that staff training in anger management, stress management and emotional management is absolutely essential in maintaining relationships. Work pressures are at their highest. Work pace is at its fastest. There are the inevitable deadlines and the expected high levels of customer service. Managers need to manage people. How equipped are they to do this as well as they are able to perform their duties?

We offer all our training programmes at the clients premises or any other agreed venue. We can conduct the training on a national basis and is usually viable when 10 or more employees can participate. This saves on time out, travel, accommodation costs and expense allowances. In other words, we will come to you so you can optimise on the time and budget allocated. We can integrate stress management into the anger management courses on request.

The in-house training is customised to suit the needs of the client in respect of the content and the duration of the course and is done in the most affordable way possible. The number of trainees may be restricted to ensure a high degree of participation and involvement in the workshop. We always desire a high impact outcome, and will discuss follow up sessions after the workshop.

Feedback reports and evaluation summaries can be provided on request to assess the development and understanding of each delegate during the training, and certificates of attendance on the programme will be provided.

Example Scenarios

A well known restaurant chain employing lots of staff has a reputation to uphold - provide food efficiently and achieve customer satisfaction and retention.

The manager has unresolved anger and takes it out on his staff in an abusive way which he believes keeps them on their toes. The kitchen make mistakes and produce mediocre food. The waitrons make mistakes. The customer calls the manager and moans. The manager has a go at the staff. They feel angry about the situation and serve customers with a lot of ‘attitude’ . Then there is a confrontation with a very annoyed customer who is sworn at by a disgruntled waiter. Result: loss of staff, loss of custom, bad name, loss of revenue.

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A ‘bully’ boss believes his aggressive approach gets things done and that it is great that his staff are scared of him. He swears and shouts and thinks that there’s nothing wrong with that as he is the boss. The reality is that his behaviour is abusive and stressful to others. He loses respect, loyalty, commitment and productivity. Long term this is detrimental to the company with the staff feeling angry and resentful, increased absenteeism and staff turnover. This comes straight off the bottom line. When he ‘wakes’ up, it is too late and he has such a bad reputation, no one wants to work under him anyway. Often he also will have personal problems in his relationship and with his children.

Act now before any of the above happens in your organization!

Remember: It is not a shame to acknowledge the need for an anger or stress management programme in your organisation but it will be a shame if you deny it and problems arise.

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