We offer other corporate programmes such as:

Conflict Management and Resolving Conflict Workshop

Conflict management deals with managing issues with other people and emotions that get in the way. This may arise within the organisation or when having to deal with customers or suppliers. Anger in some way is what drives conflict. Unless this conflict is cleared between individuals it can ‘fester’ and create problems such as low morale, absenteeism, avoidance, passive-aggressive behaviour, fights and arguments. Resentment, hostility, a bad atmosphere, attitude and subtle sabotage can prevail. It does not magically disappear over time. It has to be resolved.  We have a powerful conflict clearing process which will be taught to clear existing conflict and future conflicts. Techniques of assertiveness, how to defuse angry situations in person or on the phone are covered, as well as communication skills.

Assertiveness Training Workshop

• Do you say Yes when you want to say No?
• Is your approach aggressive and off-putting to others?
• Do you get the co-operation and respect from others that you need?

Assertiveness training will show you that although there are several ways to say the same thing, only some of these will be effective, create positive relationships which build and result in gains that are not to the detriment of others. As Carnegie’s one book was entitiled, it is about how to win friends and influence people. In this workshop you will learn the ingredients of assertiveness, the different types of assertiveness to use in the workplace, the assertive formula when communicating, how to make non-verbal communication work for you and how to achieve a WIN- WIN outcome. The gains are many. Working relationships are enhanced and teamwork improves. In addition, your self-esteem and confidence will increase and you are likely to feel less stress and more in control.

We offer this training for everyone in the corporate sector as well as private individuals.

Dealing with Difficult Customers Workshop

There will always be difficult customers - your external ‘customers’ including suppliers, and internal ‘customers’, your colleagues, other departments, other branches. How can you best manage these difficult individuals? What are their real needs? Are you perhaps difficult yourself? Perhaps you don’t see yourself as difficult and others do? Building relationships with everyone is in the interest of the organisation whether people are difficult or not. This workshop explores in depth all the various kinds of difficult individuals that exist, the different personalities at play and how each one needs to be managed. Learn how to not get drawn in emotionally and discover tools that work and turn these difficult ‘customers’ into co-operative individuals where both sides feel they have a healthy relationship in the interests of your organisation.