Emotional Management in the Workplace

This NEW cutting-edge programme goes beyond anything that has ever been offered in SA. Specifically for managers, this pulls together all the essential ingredients that are requisite for sound inter-personal interactions.

Many managers have been promoted or appointed based on their performance, ability, skills, expertise or experience but are not necessarily equipped to competently manage their emotions and the emotions of those around them. When this happens, internal and external relationships erode over time with disastrous repercussions.

Aggression, bullying, intimidation, conflict, poor communication, stress, high expectations are some of things happening in organisations today with the mistaken belief that this is the way to manage others. This is what we call being emotionally incompetent. These turn individuals off. They lose respect. Teamwork breaks down. Motivation declines. Stress levels increase. Performance drops and staff become ill or walk out. On several occasions we have had feedback from employees on a workshop that it was management who were the problem, yet sadly, there was no manager present in the workshop. Clearly a case of them and us. Now, assuming this is true, how much more important is it for management to behave in an emotional sound and appropriate manner?

Course Details

This is a 2 day workshop that embraces the essence of managing anger and other emotions, managing and resolving conflict, assertiveness, communication skills, managing stress, managing difficult relationships or individuals and self-empowerment.

Learn:

• What is the emotional spectrum?
• How do the emotions serve or dis- serve us?
• When does anger become Danger?
• Recognising triggers
• 5 Anger styles and 8 sources
• Expressing anger appropriately
• The 12 essential tools of anger management
• Assertive skills ingredients
• The assertive formula
• Effective communication skills that create results
• Mastering non-verbal communication as well as verbal communication
• The inter-relationship between emotions and stress
• How not to create conflict
• How to resolve conflict
• How not to deflect anger
• How to deal with difficult others
• Harnessing the power of the mind
• Self-control and self-empowerment
• How to build a stress-proofing plan

This career-enhancing workshop can be held at your own training premises or at a venue of your choice.

Please contact us to discuss your requirements in more detail and receive a quotation.